# Batch enroll stopped

> A batch of PTC sign-ins stopped part way. The reason tells you what to fix.

The progress card shows **Batch stopped at x / n** with a reason. Accounts signed in before the stop are kept.

| Reason | What to do |
|---|---|
| **PTC asked for a human check** | PTC wants to confirm you're a person. See [PTC is limiting requests](https://pogozenith.com/docs/common-issues/ptc-rate-limit/). |
| **PTC rejected the username or password** | Check that line of your list, then start again. |
| **The device is locked** | Keep the phone unlocked until the batch finishes. |
| **Zenith must stay open on screen** | Keep Zenith in front. Don't switch apps during the batch. |
| **No browser could open the sign-in page** | Install or turn on a web browser such as Chrome. |
| **A mode is running** | Stop the run, then start the batch. |
| **An account name is not a valid Trainer name** | Names must be 3 to 15 letters or numbers. Fix that line. |

## Sign-in already pending

If Zenith says **Sign-in already pending**, finish the sign-in in the browser, or tap **Clear pending sign-in** and start again.

> [!TIP]
> When you start the batch again, accounts that are already signed in are skipped.