Common issues
Log in through Pokémon GO
Switching accounts needs one normal login in Pokémon GO on this phone first.
A switch fails with Log in through Pokémon GO or Set up Google sign-in first.
What it means#
Zenith switches accounts inside Pokémon GO. For that, the game must have been logged in once on this phone. Google accounts also need one Google sign-in inside the game.
What to do#
- Open Pokémon GO yourself.
- Log in to any account (for Google accounts, sign in with any Google account) and wait until the map appears.
- Close Pokémon GO, go back to Zenith and try again.
You only need to do this once per phone.
Google sign-in failed#
If you see Google sign-in failed, Google refused the saved sign-in. Restore a fresh backup of the account, or sign in to it again in Pokémon GO.
Info
Still failing? Use Settings › Support › Export diagnostics and send us the file (see Discord & help).