Common issues
Batch enroll stopped
A batch of PTC sign-ins stopped part way. The reason tells you what to fix.
The progress card shows Batch stopped at x / n with a reason. Accounts signed in before the stop are kept.
| Reason | What to do |
|---|---|
| PTC asked for a human check | PTC wants to confirm you're a person. See PTC is limiting requests. |
| PTC rejected the username or password | Check that line of your list, then start again. |
| The device is locked | Keep the phone unlocked until the batch finishes. |
| Zenith must stay open on screen | Keep Zenith in front. Don't switch apps during the batch. |
| No browser could open the sign-in page | Install or turn on a web browser such as Chrome. |
| A mode is running | Stop the run, then start the batch. |
| An account name is not a valid Trainer name | Names must be 3 to 15 letters or numbers. Fix that line. |
Sign-in already pending#
If Zenith says Sign-in already pending, finish the sign-in in the browser, or tap Clear pending sign-in and start again.
Tip
When you start the batch again, accounts that are already signed in are skipped.