Common issues
Sign-in required
An account's saved sign-in no longer works, so Zenith skips it until you sign in again.
The account shows Sign-in required in the Accounts tab, or a switch fails with PTC sign-in required. A mode may refuse to start with None of the selected accounts is ready.
What it means#
The saved sign-in for this account has expired or was replaced. That happens, for example, after the account signed in on another phone, or after an old backup was imported.
What to do#
PTC accounts#
- In Accounts, open the account's ⋮ menu.
- Tap Sign in again and finish the sign-in in the browser.
Google accounts#
Google accounts can't sign in again from Zenith. Restore the account from a fresh backup, or sign in to it again in Pokémon GO.
Tip
Use each account on one phone only, and make a new backup after signing in. An old backup stops working once the account signs in again.
Could not refresh PTC sign-in#
This means Zenith couldn't reach PTC. Check your internet connection and try again. If you see PTC is temporarily unavailable or limiting requests, see PTC is limiting requests.